Trustpilot: Figma reviews
Figma, a popular design tool for prototyping sites and apps, draws mixed reviews for various reasons. Users praise its comprehensive features, including the recent addition of lottie animations, and its utility in mapping tasks and collaborative work. Despite these advantages, some find the platform challenging, especially when dealing with format adjustments or removing components. There's a significant concern over the platform's user interface and reliability; some users struggle with navigation on smaller screens and encounter issues with account lockouts after failed login attempts. Additionally, there are grievances about Figma's billing and customer service practices, with users reporting difficulties in resolving billing disputes and perceived predatory pricing. Meanwhile, others advocate for its usability, collaboration capabilities, and the supportive community, highlighting Figma's significance in the design industry despite its imperfections.
Key takeaways:
1. Figma offers comprehensive prototyping tools but presents a steep learning curve.
2. The platform enables collaboration and task mapping, valuable for team projects.
3. Users report challenges with navigation and component management.
4. Concerns exist regarding user interface issues, reliability problems, and account access difficulties.
5. Billing and customer service issues, including disputes over charges and poor communication, detract from the user experience.
Summary of Feedback and Sentiment
In analyzing various customer reviews from different channels, it's evident that Figma, a prototyping tool for design, draws a mixed sentiment among its users. The feedback highlighted below synthesizes opinions from platforms like Trustpilot, Google Reviews, and direct emails, offering a comprehensive understanding of the customer experience.
Positive Highlights:
- User-friendly interface
- Free version capabilities
- Powerful collaboration features
- Advanced prototyping functions
- Efficiency in designing and sharing
Negative Highlights:
- Issues with billing practices
- Complexity for new users
- Technical glitches and usability concerns
- Customer support responsiveness
- Pricing transparency
Overall Sentiment:
The overall sentiment towards Figma is cautiously optimistic. Users appreciate the platform's advanced features and collaboration capabilities, but concerns over billing, customer service, and the steep learning curve temper the enthusiasm.
Individual Feedback Analysis
Feedback:
"Really not sure why there's so many average reviews on here. Figma isn't supposed to be something you can pick up in a couple of hours it's a comprehensive prototyping tool that enables designers to develop complex concepts of apps & sites. Now you can make lottie animations in it too. I'm still using a FREE version of it! Will pay for the full features now, hopefully I won't have any billing issues."
- Channel: Trustpilot
- Positive Topics: Comprehensive tool, capability to develop complex concepts, free version quality
- Negative Topics: Potential billing issues
- Relevant Department: Billing
- Sentiment: 2
Feedback:
"Been using Figma for a couple years now in order to plan my work and map my tasks and everything in between, I love it, great software and great help for my work, thank you very much team 🙏🏻"
- Channel: Direct Email
- Positive Topics: Great software, helpful for work
- Negative Topics: None mentioned
- Relevant Department: Marketing
- Sentiment: 1
Feedback:
"Predatory pricing beware! We have only 2 designers but they have been charging us for 9 designers! There is a huge flaw in their pricing where they charge you when your Figma is shared to other people; even though you have NO CONTROL over who can edit the Figma. Spent the last 3 months trying to get a refund only to be put through obstacles. This is what happens when ADOBE gets involved; they are money hungry corporate scum."
- Channel: Trustpilot
- Positive Topics: None directly mentioned
- Negative Topics: Predatory pricing, lack of control over shared documents, challenge in obtaining refunds
- Relevant Department: Billing
- Sentiment: 5
Feedback:
"Figma Is Very Easy And Advance Software You Can Create Beautiful Designs By Using It. It Is Better Than Others Ui Ux Design Software Like Xd And Sketch It Is Cloud Based Software And Free For Students This Thing I Like More And In Prototyping No One Can Beat It. Figma Is So Much Advance At This Time But It Is Improving More Day By Day And Changing The Designing World Actually This Software Is For Ui Ux But You Can Create Anything Related Design By Using It."
- Channel: Google Reviews
- Positive Topics: Ease of use, advanced features, free for students, superiority in prototyping
- Negative Topics: None mentioned
- Relevant Department: Development
- Sentiment: 1
Feedback:
"We were using the free version and then came back to a file after a couple of months, it gave us the sign up or else pop-up and we thought sure no problem, we're getting value, let's sign up. The thing is after signing up for a year it turned out that it was under my colleagues account and then he had to sign up too. So we've been charged double and instead of customer support, we've been met by silence when asking for help. This is very shady practice and you would hope for better."
- Channel: Direct Email
- Positive Topics: Initial satisfaction with the free version
- Negative Topics: Billing confusion, lack of customer support
- Relevant Department: Billing and Customer Support
- Sentiment: 4